Robert wrote the book on client service. No, we mean it, he really did write the book on client service.
It’s called, no surprise, The Art of Client Service, and it is so popular with advertising people at shops large and small, here in New York, across the country, and throughout the world, it is in now in its third edition, published by John Wiley & Sons.
We could tell you more about the book, but instead suggest you visit the book’s website: www.artofclientservice.com. You’ll find loads of useful information and tools there, along with a commercial, a television interview, and a radio interview.
Robert teaches workshops on client service, plus works with individual account teams to solve particularly thorny client challenges. If you or your colleagues need help, call him.