Many people claim to have “written the book” on client service, but only one person has: me.
Recently issued by John Wiley & Son as a substantially revised third edition, The Art of Client Service is a go-to reference for advertising and marketing people at generalist and specialist shops large and small, in New York, across the country, and throughout the world.
If this sparks interest, you might want to visit the book’s website, where you’ll find loads of useful information, along with a commercial and links to a podcast.
I also teach workshops on client service that pick up where the book leaves off, plus work with individual account teams to solve particularly thorny client challenges. If you or your colleagues need help, by all means get in touch at firstname.lastname@example.org .